hp office jet, system won't clear after paper jam

[seadubya]

I recently had a paper jam on my HP office jet model 610. After clearing the jam, I was unable to get the error notice cleared in the view window and cannot use the printer. Can anyone offer suggestions for why it won't clear? I cannot see any damage anywhere.

 

[mainegeek]

seadubya,
Have you tried powering off the printer?

 

[micker377]

Unplug the printer - reboot the computer, this will clear the "cache" in both.

 

[stduc]

Triple check you have cleared the jam. Remove all paper trays, remove the cartridge. Sometimes a small piece of paper remains behind still 'caught'.

 

[seadubya]

Thanks to stduc, micker377, and mainegeek for the answers.
1. Power has been off and on several hundred times since this problem occurred as has rebooting daily since I don't leave my system on overnight. For stduc, I haven' done any (nuts & bolts) disassembly yet to ensure everything is o.k., but I have checked the paper path pretty thoroughly. I was hoping someone might know where all the sensors are that might be stuck. I don't know them or waht they look like.

 

[mainegeek]

seadubya,
I have several printers with the same symptoms as yours.
I haven't torn into these either but I am assuming that with all the moveable parts, and most of them being plastic, that when the paper jammed it probably caused a gear to jump a bit which probably knocked the whole thing out of synch. I know this statement doesn't help your current problem but I wanted to let you know that it is fairly common. I personally don't mess with printers very often because of the mess and I really have no idea as to what I am doing or what I am suppose to be looking for. It usually ends up being a waste of time for me.

 

[seadubya]

Thanks mainegeek for the reply. If I figure it out I will let you know.