HP LJ 5

[keeg13g]

Hello,
I have problem with LaserJet 5. Sometimes it stops priting and display shows Unexpected paper size error. The printer is on NT workstation 4 and shared amongst 4/5users
Also if this happens on page 3, then it will print a few copies of the same page and not print the rest.

Do you have anybody any idea how to solve it?

Thank you in advance.

Regards
Gav

 

[hpwizzard]

Probably somewhere in the driver/application there is a mismatch on the paper format. Application(s) might be set to letter while printer is set for A4 or something similar. Try avoid using printing directed to tray numbers or to a specific size and instead setup the printer`s paperhandling menu with a definition of the different paper types used and then make the users chose paper type in source and set tray # and size to automatic in the driver. This will avoid most mispicks and 41.3 (unexpected paper size) errors.

 

[netmanrick]

Check the paper tray/cassette for loose paper sizing guides.
Clean the pickup roller with a lintfree cloth & water.

Rick Harris
SC Dept of Motor Vehicles
Network Operations