HP LaserJet Director Email Option 1

[asternstein]

Using the Email option in a Windows XP system with Office 2003 SP3. The normal operation of this feature is that it scans the page(s), opens Outlook, creates a new mail message and adds the scanned file to it by showing the filename in the Attachment field in the header.

On some PCs running the same s/w in the network, the function loads Outlook Express instead and it should not. On other PCs, the attached file icon is added to the body text area of the mail message instead of being added as a file to the attachment field.

On all PCs the company email (text) signature is not automatically loaded into the bottom of the email as it is on the standard create Message option.

 

[hpwizzard]

Since I have no info on what AiO device you have I only have some basic TS suggestions...
The HP LaserJet all-in-one software for Windows supports only MAPI-compliant e-mail applications, not Internet-based e-mail programs such as Hotmail or Yahoo. The following programs are examples of the type of e-mail programs supported by the HP LaserJet all-in-one product software.
Microsoft Exchange
Microsoft Outlook
Microsoft Outlook Express
Lotus Notes (3.0 or later)
E-mail is always sent through the default e-mail client as noted in the E-mail control on the computer. To see what the default e-mail client is, click Start, click Control Panel, click Internet Options, click Programs, and then clickE-mail .

Scan to e-mail troubleshooting
Troubleshooting steps when using scan to e-mail from the device.

Does scan to a file via the Scan application (in the start menu) work?
If Not, there is a scanning issue unrelated to the e-mail.
If so, does scan to e-mail via the Scan application work without adding an e-mail before the scan? Just enter the scan application and confirm that no e-mail addresses are in the e-mail tab of the settings dialog (which is the default). A new message dialog should appear with the newly scanned image as an attachment. Add a valid e-mail address and press Send. Does it send the e-mail? If not, is the correct e-mail set as default? Check it in the Programs tab of the Internet Options dialog box.
NOTE: A copy of the message may not appear in the Sent Items folder so make sure it gets to the recipients e-mail address.
If so, can an e-mail be sent via the Scan application when adding an e-mail address before the scan? Enter it on the e-mail tab of the settings dialog box. The e-mail should be sent automatically without showing any new message dialog.

If so, is the e-mail address in the toolbox typed correctly? Try copy and pasting the address from toolbox into a new e-mail message in an e-mail program, see if it sends without error.

 

[asternstein]

The printer is an HP LaserJet 1200 with the scanner/copier attachment (I think that makes it a 1222 model). Outlook 2002 SP3, Exchange 2000 and Windows 2000 and the HP LaserJet Director version is 6.00.001.000 are the other components. Not using Internet-based e-mail for this requirement - just Exchange server and Outlook.

The scan to a file via the scan application works fine. The default mail client is Outlook.