HP laserjet 4500dn transfer kit problem

[BillboBaggins]

Hi, as the subject sais we have a hp laserjet 4500dn printer with a duplexing unit. We had the printer serviced around 2 months ago, but lately its been reporting that the transfer kit needs replacing, even though I'm told it definately does not need replacing as this is part of the 'servicing' done by the hp technician, and it prints fine in all circumstances. I have held the power button in which I believe resets the printer, but this has not changed anything.

Does anyone know of the problem here and/or how to stop it happening.

Thankyou for any help

Regards
Bill

 

[MarcusWev]

Check the status for the transfer kit, by printing out a configuration page from the printer.

If the transfer kit newly has been replaced, but havent been reset. Check the following document:

http://tinyurl.com/72u4a

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To reset the printer for the new transfer kit, press MENU on the control panel until RESETS MENU appears in the control panel display.

Press ITEM until TRANSFER KIT SELECT IF DONE appears in the control panel display, and then press SELECT.

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Regards Marcus

 

[BillboBaggins]

Hi MarcusWev, thanks for your reply.

I have printed a configuration page and it sais the transfer kit has %100 life left and then reset the transfer kit via the control panel, but when I press SELECT a little star sits next to the message and nothing happens. The error message still comes up :/
Any ideas?
Perhaps I'm doing something wrong?

Cheers
Bill