HP Fax software problem

[BMyers50]

At my wits end with hp software. Even though the software is bloated, some of it is good. Having a problem on a dell running XP Home. We have trouble with the fax software communicating with the HP Fax. YOu can dial out and use the fax on the machine it's self but not from the software. It has a problem communicating to the fax. Do you have any general ideas of what to look for.I have searched high and low, especially because it is a new J5780 with no patches yet. Thanks Bruce

 

[wahnula]

So you have a hardware fax and want it to communicate with the software fax? Fax software does not use your fax machine, it uses its own software and your computer modem. I'm not clear exactly what you want to do.

Tony

 

[BMyers50]

I beg to differ, when you install the software that came with HP It puts a printer/fax tool program to work in conjunction with the printer/fax. When you insert a piece of paper into the copy port of the printer/fax it activates the software on the pc. That software in turn lets you fax, copy, scan and what ever you need. The problem is that when I first install the program it worked fine. Two days later it doesn't. I can remove the software and reinstall it and it will work fine for a couple of days. That is the problem having the software work all the time.

 

[wahnula]

Ahhh...I see. Never played with one of those before(still have a Photosmart 1000 and Epson Perfection 1030U ).

All I can do is offer a guess, try stopping the device (if USB) by using the "Safely Remove Hardware" before shutdown and reboot. Remove any other software fax not associated w/ HP, like WinFax. Other than that I've got nuthin'.

Tony

 

[BMyers50]

Thanks for the help. I did go to hp.com and download the driver removal utility.Then I downloaded the drivers and software from there site. I removed the old stuff, rebooted, then install the new stuff and it seems to be responding fine. Thanks for the time Bruce