Hello,
I am having problems with my barcode reader for my HP A4846A Library Media Storage (LMS) device. I'm using Veritas Backup Exec Ver 8.5 backup software with Library option pack. The problem is that when I import a tape in to the LMS, it will only recognize the barcode serial number approx 10% of the time, the other 90% the media shows up as "unknown media" and I have to manually enter the serial number. This is very time consuming and I was hoping there is a quick fix or adjustment I could do. The tech support for HP was not helpful at all, and I dont think it is a software issue. Any help would be greatly appreciated.
Thanks
Kevin
I am having problems with my barcode reader for my HP A4846A Library Media Storage (LMS) device. I'm using Veritas Backup Exec Ver 8.5 backup software with Library option pack. The problem is that when I import a tape in to the LMS, it will only recognize the barcode serial number approx 10% of the time, the other 90% the media shows up as "unknown media" and I have to manually enter the serial number. This is very time consuming and I was hoping there is a quick fix or adjustment I could do. The tech support for HP was not helpful at all, and I dont think it is a software issue. Any help would be greatly appreciated.
Thanks
Kevin