JENISON187
Programmer
I have recently been having a problem with our HP 8000. When a specific person sends a job to the printer, sometimes it will just get stuck in the queue. It will say printing or processing or something like that. I will try to manually delete the job and then it sill say deleting-printing but does nothing. I usually have to turn off the spooler, go into the spool folder to delete the job manually, and turn the spooler back on. I was wondering if someone has ever had a similar problem with an HP 8000 or similar printer? I believe it only happens when this one person from my office trys to print, and it doesn't happen everytime. Is it a firmware issue? if so, how do I update the firmware? I have tried using telnet to connect to the printer, but i dont see a command to update the firmware. I would appreciate some help. Thank you.