HP 2300 printer settings

[RLK1983UK]

Hi, I have a hp 2300 printer on a network with 70+ users
today its behaving very odd - every print sent to it seems to be re-setting the default tray and page type/ size and we have to press the tick button to 'find' another tray (which is normally the default one) and press it again to print that tray.

any ideas why this is happening all of a sudden

we have not rolled out any updates/made any changes to the network this week and it worked fine yesterday!

thanks in advance
Ria

 

[Michael52x]

Which JetDirect card are you using? If a 600n, or a 610n, try a 615n, or 620n. It could be the problem.
Thats a lot of users for this small unit! If a user installs a driver, it may be what is happening.

"Impatience will reward you with dissatisfaction" RMS Cosmics'97

 

[RLK1983UK]

Its a JetDirect 175x card, which is sufficient - right???

 

[Michael52x]

Yes, that is an external unit. Is this hooked up via RG45?
or a parallel cable? Im still going with a user installing a driver and making the changes.

"Impatience will reward you with dissatisfaction" RMS Cosmics'97

 

[Rick998]

Is the printer an HP LaserJet 2300 or an HP Business Inkjet 2300? I'm guessing it's the LaserJet 2300 as the OP mentions 'we have to press the tick button'. If so, have you checked whether anyone has accidentally moved the rear paper length guide in tray 2 (lower tray) when re-filling it with paper?

(PS - The JetDirect 175x is a USB print server that connects to the network via an RJ-45 cable.)

 

[RLK1983UK]

we have reset all of the default pages to 'any type'in both trays and it seems to be holding up.

i will keep my eye on it as it seems to be an intermitent issue.

thanks for all of your help guys
Ria