How would I forward busy hunt groups? 1

[Ludit]

Would like to achieve this scenario,

1. Main Hunt group contains 2 extensions through collective ring mode
2. 3 telephone lines available
3. 2 extensions are busy (using up 3 lines)
4. When someone calls in, instead of hearing busy tone, I like to forward to external number

Looking through the tutorial, Overflow seems to be what I want to configure.

"· If Queuing is off and all members of the hunt group are busy, a call presented to the group will overflow immediately, irrespective of the Overflow Time."

I have a group added to the group overflow that contains a phantom user which is used to forward externally. When it says irrespective of the overflow time, does that mean it doesn't matter how many seconds I put for overflow time, once it hears a busy tone, it will forward automatically? Since 0 overflow time is off, I can just put 1?

Thanks

 

[intrigrant]

Some mathematics and logical thinking required here:
If you have three lines and all three lines are occupied then a fourth caller gets busy tone from the provider, the caller never reaches your system.
If you have three lines and two are occupied then a thirth caller will be presented to the group an gets in a queue position. Forwarding to a external number is not possible because you have no free trunks left.

 

[Ludit]

Doh, I understand now, the best solution for this scenario is to add more lines to accommodate extra calls.

Thanks

 

[IPGuru]

some additional things to take into account when considering Collective ring groups:-

1) when phones are ringing the group is seen as busy so call queuing is important (or set to collective call waiting but this is still not ideal)
2) a request for collective ringing is often a result of flawed reasoning from the customer thinking it will get a better response for their customers. in an office where the phones are permanently manned this is not true (when phone rings agent answers - no problem) as long a users mark their phone a busy when away from their desk). where it is appropriate is in environments where users are not desk based (warehouse, workshop shop floor etc.

Convincing the customer of 2 can be quite difficult but worth the effort.


Do things on the cheap & it will cost you dear