How (where) connect a Music on Hold source 1

[hibroth]

S8300 with a G430, I have read the docs but it si not clear how to connect a Music on hold source, I mean:

On the GW or over an analog extn ?
How to manage it, (how to set it up)
No way to receive a beep-tone on hold/transfer when the MOH has not been provided ?

 

[mojoputter]

You can provide a tone when users are on hold. Type Change music-source, and under the type column enter Tone, the callers will hear a tone then when on hold.

 

[LoopbackJack]

In addition to tone, you can connect a music source to a analog port or you can also record some music to an announcement board. The announcement type needs to be integ-mus if you go that route. If you are not using tenant partitioning you would set the announcement extension, or analog port, in change system feature on the first page I believe. With partitioning turned on use change music.

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[AvayaTier3]

If tenant partitioning is "n" then you use

Command: change system-parameters features

Music/Tone on Hold: music Type: ext 1001

--------------------------------------------------------------------------------
If tenant partitioning is "y" then you use
Command: change music-sources

display system-parameters customer-options                      Page   5 of  10
                                OPTIONAL FEATURES
Tenant Partitioning? y
--------------------------------------------------------------------------------
change tenant 1                                                 Page   1 of   2

                               TENANT 1

           Tenant Description:

              Attendant Group: 1

        Ext Alert Port (TAAS):

            Night Destination:

                 Music Source: 1

      Attendant Vectoring VDN:
--------------------------------------------------------------------------------
display music-sources                                           Page   1 of   7

                   MUSIC SOURCES

      Source No.   Type   Source                           Description

          1:       music  Type: port  02A1009              ISS AXA Assist
          2:       music  Type: port  001V308              Music Casa
          3:       music  Type: port  004V308              Music DELIVERYS
          4:       music  Type: port  004V308              Music DELIVERYS
          5:       music  Type: ext   1002                 music_on_hold
          6:       music  Type: ext   1003                 music_on_hold2
--------------------------------------------------------------------------------
change announcements                                            Page  14 of  16
                          ANNOUNCEMENTS/AUDIO SOURCES

Ann.                                                                    Group/
No.  Ext.     Type       COR TN  Name                        Q QLen P Rt Port

 1   1001     integ-mus  1   1   20800_Music_AXA             b      n 64 01A14
 2   1002     integ-rep  1   1   music_on_hold               y      n 64 061V9
 3   1003     integ-rep  1   1   music_on_hold2              y      n 64 061V9
--------------------------------------------------------------------------------
Different music for different PNs:

Two sites, PN1 Main Server location and PN2 ESS / LSP Server

On Site A "change system-parameters features"

Music/Tone on Hold: music Type: group 1  

change moh-analog-group 1                                       Page   1 of   4
                                  MOH GROUP 1

                          Group Name: Music-on-Hold

MOH SOURCE LOCATION
  1: 01C0806     16:             31:             46:             61:
  2: 02A0805     17:             32:             47:             62:
--------------------------------------------------------------------------------
PN1 users hear the music from 01C0806
PN2 users hear the music from 02A0805 (the nearest music source).

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[hibroth]

Thank you all, but before I reply one by one I would undestand what are both the "Tenant" and "Tenant Partinioning" concept and what is made for.
I read the CM doc but I haven't understood at all.

 

[LoopbackJack]

Tenant partitioning is used if you if you have different locations that require separate music sources and/or attendant routing. Tenants can also be setup to not allow one tenant to call another.
You assign a station to a tenant partition on the station form on the first page in the TN field.

Rock on, be strong... SG
APDS UC, APDS CC, ACE IP Telephony

 

[hibroth]

I feel like a dummy...

Checked out partitioning, it is set to Y.
Not clear how to create a new music source, I tried by using the cmmand "add announcement" but then I am still no able to set it into the change music-sources command.

How to set an analog ext ad a music source ?
I supposed I have to set the analog port in some way in the port type setting in the station menu, is it correct ?
How to use/set the "audio" port on the G430 gwy ?

tks