How to write a software support agreement 2

[ashstampede]

I am a new delevoper in the lease my very first real world project is an ecommerce store for this tourist atraction company. I am leaving them and going off to school again, I was(currently am) the sole inhouse developer.
When i was hired it was on a temp bases but became full time, i never signed anything there was no contract nothing.

Now that i am leaving they seem to realize if the store crashes they are in trouble. So "ethichly" the right thing to do is to give them support to fix the site or what have you.

Sense i will be off to school i don't want them bothering me for every little thing, its database driven and very dynamic in there interaction with the site is minimal and far from pain saking.

How do i go about writing an agreement? are there sites to help with this? Any guidlines or things to consider?

I'm basically thinking a high hourly fee for any recodeing i have to do, new feature fall under new development and would be under a new contract.not responisble for hardware failure, lost of data, user neglagance things like that.

I would basically like an agreement that is a deterant to contact me if you will, can't say i like the company and i don't want them to constantly be bothering me when i'm in school. The only thing i should be responisble for is updating the code if needed or rebuilding or what not if the software crashes or has a bug. Not updating the content or new features.

 

[DPlank]

http://www.nolo.com

is a good place to look for standard documents like legal docs.

Cheers,
Dave

Probably the only Test Analyst on Tek-Tips...therefore whatever it was that went wrong, I'm to blame...

animadverto vos in Abyssus!

Take a look at Forum1393!

 

[ashstampede]

well they had a whole book i can buy

Web & Software Development: A Legal Guide
by Attorney Stephen Fishman

which i guess in the long run will be helpful i suppose

 

[DPlank]

Glad it was useful for you. I'd also recommend posting a question like this in the one of the web developers fora, as there will be others there who are in the same situation as you, and may be able to provide assistance/examples for free..

Cheers


Cheers,
Dave

Probably the only Test Analyst on Tek-Tips...therefore whatever it was that went wrong, I'm to blame...

animadverto vos in Abyssus!

Take a look at Forum1393!

 

[Craig0201]

You have no obligation. You were/are their employee.

If you do this as a business enterprise, you'll need to have some sort of liability insurance. If you break it and they lose business because of it, you may well be liable.

 

[ashstampede]

See i didn't think of it like that, i know i was not obligated and that it would be a business enterprise. But i didn't think of the liability factor.