How to Verify CPND on CS 1000

[Dave Hoddinott]

Hi, I having an issue with a Call Display. When I try to check it in LD 95 I get a SCH 2115 code.
Here is the original Ticket;

Incorrect Display name when receiving calls from PBX - I have users that when they receive call from PBX -(xxx-xxx-xxxx) the Display Name comes up ERIC SUMMER NATALIE- two users called have Samsung S10"s on the Bell Network. Upon answering name changes to NATL DEFNC DEPT.

Any and help help appreciated.

SSCTECH

 

[Firebird Scrambler]

Hello Dave

It might be that the name is appearing against an IDC entry.

Either way, go into LD 95 and print off the whole CPND for DN and IDC.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Firebird Scrambler]

Typical printouts and values are..

>LD 95
REQ PRT
TYPE CPND
CUST 0

TYPE CPND
CUST 0
CNFG ALON
MXLN 27
STAL YES
DFLN 27
DES YES
RESN YES
CFWD CFWD
CFNA CFNA
HUNT HUNT
PKUP PKUP
XFER XFER
AAA AAA

NITC NITC

REQ PRT
TYPE NAME
CUST 0
CPND_LANG
PAGE
DIG
DN ALL
SHRT YES


1111 Services
7000 Call Pilot
7001 Express Messaging
7002 Prompt Maintenance
7003 Mail Fax Input
7004 Voice Service Menu
7005 Voice Service Menu
7006 Voice Service Menu
7007 Voice Service Menu
7008 Voice Service Menu
7009 Voice Service Menu
7010 Meridian Mail
7500 Fax on Demand Main DN
7600 Call Pilot Voice CDN
7601 Express Messaging
7602 Prompt Maintenance
7620 Call Pilot Default Queue
7630 Call Pilot Agent Queue
7631 Call Pilot Dn
7632 Call Pilot Dn
7633 Call Pilot Dn
7634 Call Pilot Dn
7800 Meridian Mail Dn
7801 Meridian Mail Dn
7802 Meridian Mail Dn
7803 Meridian Mail Dn
7804 Meridian Mail Dn
7805 Meridian Mail Dn

DCNO ***

REQ PRT
TYPE NAME
CUST 0
CPND_LANG
PAGE
DIG
DN
DCNO 1
IDC ALL
SHRT YES

5500 5500 Attendant Overflow
5501 5501 345501 MODEM CONF RM


Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.net

linkedin

 

[Dave Hoddinott]

Thanks Firebird Scramble I will give it a shot on Monday.

Dave

 

[StanleySteamer]

Probably the calling name display has nothing to do with what's programmed in the CS1000.
Check with the users to see if they have an app like TrueCaller or Hiya installed on their phone. These apps claim to help prevent spam calls but they have some serious credibility and privacy problems. They essentially change the calling name display on your phone to show a name from their own database that may not be correct. In fact, the name may have been derived from the contacts list of another user that has the app installed.

https://privacyinternational.org/ex...-have-heard-about-you-here-how-you-can-unlist

You can try to have your number unlisted in the Truecaller database here

https://www.truecaller.com/unlisting