How To Tell If Users Are On A Call 4

[5wg]

Hi everyone,

I am looking for a way to tell if users are on a call without reducing line appearances or adding busy-ind buttons.

The problem is our users need the ability to put calls on hold, answer other incoming calls, etc.. so we can't reduce the line appearances to give them a busy tone. They also need to be able to tell if a user is on a call for many extensions (almost the whole office), so we don't have enough button spaces and modules to give users busy indicators for that many extensions...

Does anyone know of a feature that might accomplish this? Or if it is even possible in Avaya CM?

Thanks,
WG

 

[demanding]

Busy indicator will work.

On a button program "busy-ind" and then add the extension - just one entry. We do this for our receptionists as we did away with consoles and use telephones there.

 

[dasbull]

I don't know of a way to monitor an extension without using a button. Could you get phones with more buttons? Use an XM24? What type of phones do they have and what buttons are programmed?

 

[GHTROUT]

I have the same request. I want to know if the station I am calling is in use before it lands in voice mail.

If I knew that Willie was on a call when I dialed him, I could tell my other party that Willie was on a call.

There are hundreds of Willies, and I can't put a Busy Indicator on my phones for everyone.



~~
Gene at www.GHTROUT.com

 

[5wg]

Hey thanks guys,

Yes ghtrout exactly what we are looking for!

demanding - Our users need to monitor a lot of extensions and they don't have enough button spaces..

dasbull - We are using 9611G's and programming buttons around 20-24 with the busy-ind's. We usually have around 4-6 spaces for extra stuff like the busy-ind's but they have more than 6 extensions to monitor. Also we don't want to take up every button space if possible. We gave one user a BM12 and programmed 20 busy-ind's and they could still use more...! ha.. The BM12's are too expensive and the departments can't pay for everyone who needs one to get one.

Anyway, thats why we are trying to find a system wide feature for this. Thanks again for your reponses!

 

[guycable2]

ACE - can provide presence to Lync so you can tell if a user is on the phone using your Lync client.

Obviously this costs money but it could be a good way to add additional features for users like click to call etc. We use it at one of our sites on a CS1000 and are investigating it for some other sites on the CM.

 

[5wg]

Thanks guycable!

I hadn't heard of ACE before... interesting, very plausible solution for us.

 

[jmbailey]

You guys might want to look in to the ACA Client from Avaya. It appears to be replacing ACE (my opinion from discussions with some Avaya SEs). We have ACE now and are migrating away from it. ACA provides the same integration as ACE but in a client side app. It provides Click-to-Dial in Office and IE, Lync integration and screen pops.