How to stop a phone from automatically answering internal calls 2

[DavIT]

Hi all,

I have a user that somehow managed to set his phone to automatically answer incoming internal phone calls. If I dial his extension or a hunt group he is in, it will ring once and then go right to his speaker phone. So I can hear him typing away and have to announce that I'm on the phone.

Any thoughts on how to turn this "feature" off?

Thank you so much!

 

[sizbut]

Its called (no surprise) "Internal Auto Answer" or "Handsfree Answer".

How it got switched on depends on what type of phone. On the older types of 44XX/46XX and the 64XX its the first option in the menu after the user presses MENU. Press MENU and look for HfAns. Press this to toggle it on/off.

On others you first need to program a button to the action Internal Auto Answer (Emulation | Internal Auto Answer).

In some rare cases it can be enabled by a strange (working from dodgy memory here) CW short code on the User | Short Code tab in Manager. Its a code Avaya use to have phones automatically answer calls when doing large scale load tests.

 

[jml2665]

that feature is HFAns (handsfree answer) and it is located on a softkey. When set there will be a diamond either on top or to the side depending on the phone type.

 

[DavIT]

Ahh, that was it! This was a 4412D phone so you were both right on. Thank you so much! I love easy fixes.