Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chris Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

how to show the Lost Calls when all agents logged off?

Status
Not open for further replies.
shgl2005

shgl2005

Technical User
May 4, 2016
24
SA
Hello,

I'm using IP Office Customer Call Reporter for agent reporting like "Call Summary report" which will show all answer calls, lost calls and so on. but we have a problem here. when our CCR agents decided to go all logged out. customers keep calling and I can see him on the waiting list of wallboard, and because there are no agents available it gets lost, but that lost call does not appear on any of my reports. the only lost calls that I can see is when agents are logged in and could not answer the calls.

any workaround or I'm missing something here?
 
Status
Not open for further replies.

Similar threads

bbrown3730
  • Locked
  • Question
All of a sudden in IP Office outside calls show the main BTN and not the actual extension of the user making the phone call. How can I fix this?
Replies
4
Views
482
Ivan_Cohen
Ivan_Cohen
sanniadnan
  • Locked
  • Question
How to bar/block outgoing internal calls? 1
Replies
9
Views
788
sizbut
sizbut
M
  • Question
Avaya vantage sip login failure when ever the phone restarts
Replies
6
Views
283
Michael Addisu
M
rsv23
  • Question
VMpro stops recording calls
Replies
3
Views
196
derfloh
derfloh
Nortel4Ever
  • Locked
  • Question
Incoming Calls Have to be Parked or Held before Caller Can Hear the User
Replies
4
Views
601
Travis Harper
Travis Harper

Part and Inventory Search

Sponsor

Back
Top