How to set up fax machine extension to use a specific Trunk Group

[grs033]

Good evening,

I did some searching on here to find the best way to route outgoing calls from a fax extension to a specific Trunk Group. The only examples I found was how to accomplish this on a CM with partition route tables. The switch I need to set this up on is a Prologix G3 V6, which doesn't have that feature set. I tried tinkering with giving the fax extension a specific COR and setting up a different FAC, but nothing seems to work.

The reason for the specific routing is that faxes don't seem to send nicely through their Spectrum lines, and want to use their POTS CO line for faxes.

I'm not sure what information you'll need from me, so let me know and I can provide you with specifics...

Thanks!

 

[Sean655]

I think you can accomplish this by giving the fax a COR with a higher FRL than other extensions. Then set the POTS line as the first trunk in the route pattern(s) with the same level FRL. The other stations wouldn't be able to use the POTS because of their lower FRL so it would skip and move to the next trunk group in the route pattern. Set up a test ARS entry and test route pattern to see if it works.

 

[grs033]

I seem to be missing something here. The POTS line is the only trunk assigned in Trunk Group 2. So I set up the fax line with COR 9 which has an FRL of 7. I then set up Route-Pattern using group 2 and FRL of 7. It doesn't look like there's anything to change in the ARS Analysis. Please see below...

display station 8210                                            Page   1 of   3
                                     STATION

Extension: 8210                            Lock Messages? n          BCC: 0
     Type: 2500                            Security Code:             TN: 1
     Port: 01A0806                       Coverage Path 1:            COR: 9
     Name: FAX MACHINE                   Coverage Path 2:            COS: 1
                                         Hunt-to Station:          Tests? y

STATION OPTIONS
     Off Premise Station? n                    Message Waiting Indicator: neon
                                                        Message Lamp Ext: 8210

display cor 9                                                   Page   1 of   3
                              CLASS OF RESTRICTION

               COR Number: 9
          COR Description: FAX

                      FRL: 7                                APLT? y
  Can Be Service Observed? n           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 Can Change Coverage? n

            Access to MCT? y            Fully Restricted Service? n
     Category For MFC ANI: 7            Hear VDN of Origin Annc.? n
         Send ANI for MFE? n
            MF ANI Prefix:              Automatic Charge Display? n
Hear System Music on Hold? y   PASTE (Display PBX Data on Phone)? n
                        Can Be Picked Up By Directed Call Pickup? n
                                    Can Use Directed Call Pickup? n

display route-pattern 2
                            Pattern Number: 2

   Grp.  FRL NPA Pfx Hop Toll No. Del Inserted                             IXC
   No.           Mrk Lmt List Digits  Digits
 1: 2     7                                                                user
 2:                                                                        user
 3:                                                                        user
 4:                                                                        user
 5:                                                                        user
 6:                                                                        user

     BCC VALUE  TSC CA-TSC    ITC  BCIE Service/Feature           Numbering LAR
    0 1 2 3 4 W     Request                                       Format
 1: y y y y y n  n            rest                                          none
 2: y y y y y n  n            rest                                          none
 3: y y y y y n  n            rest                                          none
 4: y y y y y n  n            rest                                          none
 5: y y y y y n  n            rest                                          none
 6: y y y y y n  n            rest                                          none

what else am I missing here?

Thanks again...

 

[Sean655]

When the fax machine dials a number then the dialed digits will match a pattern in ARS to determine what route pattern to use. You'll need to add trunk 2 as the first point in your existing route patterns because you're not going to create an ARS entry for each fax number that could be dialed.

 

[grs033]

Sean,

I guess I'm not understanding what I need to do. Am I changing route-pattern 1 to look like this...?

change route-pattern 1                                          Page   1 of   1
                            Pattern Number: 1

   Grp.  FRL NPA Pfx Hop Toll No. Del Inserted                             IXC
   No.           Mrk Lmt List Digits  Digits
 1: 2     7                                                                user
 2: 1     0                                                                user
 3:                                                                        user
 4:                                                                        user
 5:                                                                        user
 6:                                                                        user

     BCC VALUE  TSC CA-TSC    ITC  BCIE Service/Feature           Numbering LAR
    0 1 2 3 4 W     Request                                       Format
 1: y y y y y n  n            rest                                          none
 2: y y y y y n  n            rest                                          none
 3: y y y y y n  n            rest                                          none
 4: y y y y y n  n            rest                                          none
 5: y y y y y n  n            rest                                          none
 6: y y y y y n  n            rest                                          none

 

[Sean655]

Assuming trunk 1 is your Spectrum trunk group, yes. You should test it out by programming a specific phone number in ARS using a test route pattern set up the way you showed above to make sure a regular phone can make a call without any issues

 

[lopes1211]

The feature you're looking for is called partition routing. Hit the search button above and search for "partition". It's meant to do exactly what you're doing.

-CL