How to set up 2 M2250 consoles?

[Jeff1215]

If I have 2 receptionists works on different floors. I want to set up each receptionist with a M2250 attendant console. The company has several primary phone numbers, so during the daytime, all incoming calls will be distribute to 2 receptionists by the number.

Here is the setting. Is it correct? Thanks for your verification.

For M2250:
Console A
TN 012 0 10 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 012 0 10 01
ANUM 01
IADN
ALPD NO
SSU 0000
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 DCW
KEY 03 DDT
KEY 04 DTM
KEY 05 DPS
KEY 06 ADL
KEY 07 ADL

Console B
TN 012 1 08 00
TYPE 2250
CDEN 8D
CTYP XDLC
CUST 0
SGRP 0
SETN 012 1 08 01
ANUM 02
IADN
ALPD NO
SSU
ICDR ICDD
ABAN ABDD
CPND CNDA
AADN
DNDI DNDA
DAPC DAPA
LANG 00
KEY 00 BVR
KEY 01 BIN
KEY 02 DCW
KEY 03 DDT
KEY 04 DTM
KEY 05 DPS
KEY 06 ADL
KEY 07 ADL

For LDN_DATA
TYPE LDN_DATA
CUST 00
OPT XLDN
DLDN YES
LDN0 2500 ?Primary number 1
LDA0 ALL ?ringing on A & B
LDN1 2600 ?Primary number 2
LDA1 1 ?ringing on A
LDN2 2800 ?Primary number 3
LDA2 2 ?ringing on B
LDN3
LDA3
LDN4
LDA4
LDN5
LDA5
LDBZ
ICI 00 LD0
ICI 01 R000
ICI 02 DL0 ?Dial 0 for operator
ICI 03 RLL
ICI 04 INT
ICI 05 LD1
ICI 06 LD2
ICI 07
ICI 08
ICI 09

 

[GHTROUT]

The things I would prefer to see are each Attendant Console:

~~ Defined in separate/different loops, and neither in Shelf 1 (prefer shelf 0) of their loop.

~~ Have KEY xx EES (End to End Signal - essentially a "touch tone" key)

Also review the OPT prompts throughout the Customer Data Block. Make sure you see OPT "IDP" and "XTG" (Include Digit Display and Exclude Trunk Busy capability)

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[Jeff1215]

GHTROUT:
~~ Defined in separate/different loops, and neither in Shelf 1 (prefer shelf 0) of their loop.

Good remind!

Another question:
Will the incoming call rings at both console A & B at the same time, or in somewhere I can configue the sequence?

 

[GHTROUT]

Calls will ring to the console that "is not in a loop key" (same as "on a call")

In the case where neither console is "looped in" or on a call, the calls will bounce back and forth between them. A B A B A B etc.

Consoles cannot take a call that is ringing on the other console, unless the other console intentionally chooses not to take the call.

When calls are "queued" (because both are on calls talking) then the first console to press "rls" gets the next call in queue.

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[GHTROUT]

I have a FAQ on consoles here faq798-6217

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