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How to separate skillset

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negrisol

Technical User
Apr 28, 2003
6
AR
Hi, Does any body know how can I do to execute diferent skillsets depending of the incoming number?
For example If the incoming number is from Argentina run the argentina skillset.
If the incoming number is from Alaska run the Alaska skillset.

Thank you.
 
You can only seperate if the DNIS is different:
IF DNIS = ARGENTINA THEN
Init_Skill ASSIGNED ARGENTINA_SK
END IF
IF DNIS = ALASKA THEN
Init_Skill ASSIGNED ALASKA_SK
END IF


Where ARGENTINA and ALASKA are a Global variables (DNIS) and ARGENTINA_SK & ALASKA_SK are Global variables (skillsets) and Init_Skill is a Call Variable (skillset)
 
Oh missing part

The queueing goes then like this
QUEUE TO SKILLSET Init_Skill
WAIT 2
 
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