How to send proper address to 911/PSAP

[Aaron Renfroe]

Good Morning,

We are trying to figure out if we can use any of ShoreTel's features to send the proper location/address when a 911 call is placed. We have 4 locations using one PRI located at our distribution center. Currently if any of our remote locations were to place a 911 call it gives the main locations address. Is this we can set up using ShoreTel Director or will we need to use an outside PS/ALI company to send the address?

Thanks!
Aaron

 

[Lostpbx]

I am using a 3rd party vendor (Intrado) to update and send our information to the Telco's. It works out very nice because I can update the records and add a room, floor and access info if I need to. Check with your local carrier to see if they offer anything at a discount.