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How to send DID to ACD

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maltezp

maltezp

IS-IT--Management
Aug 17, 2001
5
US
We have a DID line coming in and want to send it to a group on the acd.
 
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What type of ACD? In a Cinphony, you can set a DID to be picked up by a group by going under "configuration", "lines". There you set the DID, routing and group to have the call go to.
 
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I figured it out. The number i was trying to forward was not a existing number in the DID randge
 
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