I have callers accessing mailboxes and entering "*" and getting to other users and the attendant. I want to eliminate this capability and keep/ restrict callers to the initial mailbax only. I have been able to eliminate callers ability to dial 0-9 and if they do the callers are redirected to the beginning of the greeting by adjusting the Att. Schedule. Can this be done (restricting "*" and "#")?
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How to restrict callers from "*" and ability to redirect
- Thread starter kzrider
- Start date
Yes need to know what kind of Octel
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #5
In ECP mailboxes you can tell the menu to ignore the * key so it will not do anything. See below.
Are you mainly talking about outside callers or ones that are entering their mailbox and then getting out to enter a differant mailbox?
Number: 3501 Mailbox Type: 32 - Caller's Menu + Ext.
Mailbox Number: 3501
Mailbox Name: 1day menu 32 Community No.:
Department: Express Address:
Mailbox Mgr. Extension: Alias Address:
Attendant Destination: Group ID:
Calling Group: 0 Attendant Schedule:
* Key Definition: 2 - Mailbox After Hours Mailbox:
* Key Mailbox Number: 3500 Check For Matching Mailbox Number: N
# Key Definition: 0 - Subscrib. Access Mailbox VPMOD ID: OMM LA
Type of Caller Input: 1 - Enter Number
Busy/Ring-no-answer Options: N
Transfer Supervision: N
Mailbox Lang.: 1 - American Eng (Mar)
New Temporary Password:
General Fax Message Mailbox:
Invalid character
A caller may exit this mailbox and be asked to enter another mailbox as a sub-
scriber by pressing "#". Enter "0" to allow this. Enter "1" to prohibit it.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Are you mainly talking about outside callers or ones that are entering their mailbox and then getting out to enter a differant mailbox?
Number: 3501 Mailbox Type: 32 - Caller's Menu + Ext.
Mailbox Number: 3501
Mailbox Name: 1day menu 32 Community No.:
Department: Express Address:
Mailbox Mgr. Extension: Alias Address:
Attendant Destination: Group ID:
Calling Group: 0 Attendant Schedule:
* Key Definition: 2 - Mailbox After Hours Mailbox:
* Key Mailbox Number: 3500 Check For Matching Mailbox Number: N
# Key Definition: 0 - Subscrib. Access Mailbox VPMOD ID: OMM LA
Type of Caller Input: 1 - Enter Number
Busy/Ring-no-answer Options: N
Transfer Supervision: N
Mailbox Lang.: 1 - American Eng (Mar)
New Temporary Password:
General Fax Message Mailbox:
Invalid character
A caller may exit this mailbox and be asked to enter another mailbox as a sub-
scriber by pressing "#". Enter "0" to allow this. Enter "1" to prohibit it.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Thread starter
- #7
Menu 9 - Change Mailbox Profile NETC-EMMIT
Number: 7172 Mailbox Type: 0 - Voice Messaging
Mailbox Number: 7172 Application Mailbox:
Mailbox Name: 7172 Community No.: Group ID:
Department: HS Express Address:
Subscriber's Extension: 7172 Alias Address:
Attendant Destination: 1200 Extension Mailbox:
Calling Group: 0 Attendant Schedule: 10
Class of Service: 1 After Hours Mailbox:
Outcalling Auth. Code: Forwarding Destination Node:
Outcall Phone No.: Forwarding Dest. Mailbox:
Pager Type: 0 - No Paging Int. Link Number: 1
Caller Prompting: 3 - None Tel. Ans. Language 1: 1 2: 3:
Message Waiting Allowed: Y EMAIL Access: 0 - None
Mailbox Lang.: 1 - American Eng (Mar) Mailbox VPMOD ID: NETC-EMMIT
Unheard Message Reminder: N Fax Cover Sheet Type: 0 - None
Bulletins 1: 2: 3: 4: 5:
This mailbox is used by outside callers. They are requesting test scores and certificates for an online course. This dept. is understaffed and overworked. In an attempt to reach a "live" person, callers are pressing any number of keys in an attempt to reach this "live" person.
Number: 7172 Mailbox Type: 0 - Voice Messaging
Mailbox Number: 7172 Application Mailbox:
Mailbox Name: 7172 Community No.: Group ID:
Department: HS Express Address:
Subscriber's Extension: 7172 Alias Address:
Attendant Destination: 1200 Extension Mailbox:
Calling Group: 0 Attendant Schedule: 10
Class of Service: 1 After Hours Mailbox:
Outcalling Auth. Code: Forwarding Destination Node:
Outcall Phone No.: Forwarding Dest. Mailbox:
Pager Type: 0 - No Paging Int. Link Number: 1
Caller Prompting: 3 - None Tel. Ans. Language 1: 1 2: 3:
Message Waiting Allowed: Y EMAIL Access: 0 - None
Mailbox Lang.: 1 - American Eng (Mar) Mailbox VPMOD ID: NETC-EMMIT
Unheard Message Reminder: N Fax Cover Sheet Type: 0 - None
Bulletins 1: 2: 3: 4: 5:
This mailbox is used by outside callers. They are requesting test scores and certificates for an online course. This dept. is understaffed and overworked. In an attempt to reach a "live" person, callers are pressing any number of keys in an attempt to reach this "live" person.
As you see you can't define the * key in a type 0 mailbox. You may want to use a type 1 or 2 so the caller can reply to a sender and then the system drops them.
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
Ken Means
"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
- Status
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