How to reset unread message counter?

[dmandell]

Environs:
Server -Exch 5.5 sp4
Clients -Outlook 2000

Problem:
We have an exchange mailbox that is used for administrative purposes. Therefore three people connect to this mailbox, often at once. If more that one person is connected, and a message is deleted, the unread message counter gets out of sync and shows more unread messages than there really are.
The problem is the same as Q276262

http://support.microsoft.com/default.aspx?scid=kb;en-us;276262&Product=out2K

But none of the messages are "private" I tested this problem by logging onto my primary mailbox from two different computers at once an can replicate it by deleting or reading a message on one system while the other is open.

I'm not as bothered about the issue, but how to correct it.
So the real question is: How does one reset the unread message counter on an Outlook 2000 client. None of the comand line switches outlined in Q197180 seem to apply.

Thanks,
Dana

 

[dmandell]

Further investigation shows this as a server side issue, not Client side issue. Anyone have any ideas?
Thanks, Dana

 

[yumajohn]

dmandell, I agree this is server side. I do have a netscreen VPN question for you...

Jim
yumajohn@yahoo.com

 

[Marcs41]

If you connect to an Inbox with several people, you should opt for IMAP, there is no mix-up then.
Agree on a rule, everyone can delete, but only ONE person is allowed to Purge, so that everyone can retrieve deleted messages and nothing goes unread by mistake.

Marc
_{If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC!}

 

[dmandell]

Marc,
thanks a nice idea for future reference.

I still need to solve the exsting issue.
Dana

 

[Marcs41]

There is no real solution. It is a sync problem, but where exactly is hard to say from here. Even if you fix it now, it will come back, because the way you use it is part of the cause, hence my referal to IMAP for shared use.

 

[dmandell]

Marc,
thanks a nice idea for future reference.
I will take that into account for the future.

But I am 100% sure that there is a "real" solution to fix the mailboxes that have the issue.

(I will deal with how the mailboxes are accessed as a separate issue.)

Anyone have the fix for this?
Thanks,
Dana

 

[zbnet]

The utility tool ISINTEG.EXE is designed to sort out this sort of thing. You need to stop the IS service to use it, so we're talking out of hours. I'd recommend a good backup before running it, just in case. You need to know what you're doing, so read up and perhaps practise on a recovery server first. There are numerous test available in ISINTEG, but the one that is possibly relevant to the refrence count issues you're having is fldrcv.

 

[dmandell]

ZBnet,
Thanks for the thought. Have already run ISINTEG (all tests with fix option), and it did not fix it.

That was the first thing I tried, thinking it would clean it up.

Dana