How to reset SPM password. 2

[Mash61]

How do I reset the internal modem admin password to program system changes.

I first tried a direct connection to the admin port using the specified 355AF adapter to a DB25 to DB9 adapter to the PC DB9 serial port with a D8W 87 cord. (there are two and I tried both using COM 2 port at 2400) I kept getting correction errors.

So I tried the internal modem connection via the 016 ETR circuit board using *10 and I get enter password login message.

The problem is that the previous system user has the password and I can go no further without it.

 

[2BAvoice]

The admin port on the processor is the bottom one, and it should not require a password. Your SPM com port setting is asking for the com port on your PC. You have a connection/setup problem. Which com port on your pc are you using? I just try them all until one works, if not sure. It could also be that the admn port is bad. Good luck.

 

[tdaugirdas]

If you connect to the system directly via the admin port - you do not need a password. The serial port on the PC should be set to 1200 baud - to be safe. WinSPM should automatically pop up a serial port configuration window - to get it right for your operating system. Make sure you have it connected correctly. From computer 9-pin serial port to a 9-pin to 25-pin adapter, to the 355AF adapter and then standard straight-thru (not crossover) ethernet cable to the admin port on the system. If the connection is as specified above - and you still cannot connect - try resetting the processor RS232 ports from maintenance. That can be done from an operator phone.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Mash61]

The PC has only two ports and I tried both using COM 2 and 2400 baud rate. I only used the bottom admin port on the Magix and not the SMDR port.

The internal modem connection works.....but I do not know the password to finish entering the system administration mode. The previous system administrator was the only one who had the password.

I am going to try resetting the processor RS232 ports from maintenance to see if I can get a direct connection going.

If that fails, is there anyway to reset the internal modem connection password? or is there a standard default password that can be tried?

 

[tdaugirdas]

There is a standard password the varies a little based on the version of processor and software - however - if it has been changed - the only way to reset it is by connecting thru the admin port or via modem. When you connect via the admin port you need to print the system set-up report - which will show you what the system password has been set to.

As for the connection from your PC - assuming you have Windows XP and a newer Legend CKE4 or Magix CKE5 processor - setup the serial port parameters on either Com1 or Com2 as follows: Port Speed = 2400; Data Protocol = disabled; Compression = disabled; Flow Control = none. If it is an older processor CKE3 or below - drop the Port Speed to 1200 baud.

Tom Daugirdas,
President
STCG, Inc.
stcg.com