How to reprogram a Direct Dial extension as DNIS in system Speed Call

[dan737]

Currently we have a 1800# that points to direct dial number that is programmed on one of our phones .
I want to point that Direct dial DID to a Path and use a Skill Group instead.

How do I go about making the change:

Is it simply removing the direct dial number off the phone and adding it as a DNIS
in System Speed Call then point it to a Path?

Thanks

 

[kwbMitel]

Yes that would work

On older software I always used Speedcalls for ALL of my DID's


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What's most important is that you realise ... There is no spoon.

 

[dan737]

I tried that and I received a popup that the Directory number is used elsewhere
Basically, I went to the System Speed Call and added the DID 5752 that the 1800# points to as the Speed Call Number and added the Path 2824 as the Actual Number..

Any idea?

Thanks

 

[kwbMitel]

Assuming you removed the number 5752 off of the phone as you originally planned, you obviously have more than 1 appearance of the number.

What does Locate Number 5752 tell you?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jpruder]

I went to the System Speed Call and added the DID 5752 that the 1800# points to as the Speed Call Number

Not to be too picky, I would refer to that as a DN that the speed call points too. the term DID should always refer to the carrier provided number IMHO.

 

[dan737]

I did a Locate Number on that DN 5752 and its a None Prime Broadcast Group.
I also found it under Multi-line appearance group. Should I delete it from there as well?

Thanks

 

[Billz66]

If you want to reassign it as a path then yes it will need to be removed from all buttons

If I never did anything I'd never done before , I'd never do anything.....