fjc360
IS-IT--Management
- Dec 27, 2011
- 1
I need help with some features of BCM50 & BCM450
I have installed BCM450 and BCM50 which have five agents license with five soft-phones with 15 Analog telephone lines connected to the BCM.
If all 5 agents are busy with calls, how to know or how to program the soft-phones or call center, that the agents can know the status of calls in queue on their soft-phone screen or receive the calls from other telephone lines that are open and not busy on same five agents.
I have installed BCM450 and BCM50 which have five agents license with five soft-phones with 15 Analog telephone lines connected to the BCM.
If all 5 agents are busy with calls, how to know or how to program the soft-phones or call center, that the agents can know the status of calls in queue on their soft-phone screen or receive the calls from other telephone lines that are open and not busy on same five agents.