How to "Mirror Ring" all extensions - 1428 system

[JayCordova]

I've set our Vodavi system and voicemail up after moving and have one missing link. What did the phone guy do 5 years ago to make the phones ring. I'm hoping one of you will know the answer right off the bat.

In a nutshell, I need to make all of the extensions ring when ext 116 rings. When people call in, they can either enter an extension number or press zero to ring all the phones. Pressing zero rings ext 116, and when that happened, all of the extensions would ring, and anyone could pick up the call. If no one answered, it went to ext 116 VM, our "general office voicemail".

When I hooked the system up at the new place, most of the programming was still there (CO ringing had become enabled, and I had reprogram transfer to 440 voicemail on several extensions.

I don't know what our phone guy did to set that up. I believe that may have been the one thing he did that was not in the dated manual that I had, because I followed most of the phone programming. I've forgotten it all now and am re-learning what I must from the manual.

I can't remember if ext 116 had to prompt indicating it was going to 440 voicemail or not. I believe it did but can't be positive. I haven't had time to learn about hunt groups again to try to see if he defined a group to somehow ring when ext 116 rang.

Does anyone have any ideas? If I'm correct, it was simple and just not in the manual I have.

Any help is greatly appreciated!

Jay Cordova
Springboard Creative/Atlanta

 

[davidthephoneguy]

You have a couple of options/methods to accomplish this. If you are programming it yourself, just keep it simple by using the Call Coverage feature. Remember to shorten the Call Cover timer to 1 second. The other methods involve
1. hunt group programming
2. assigning voice mail "0" to the hunt group.