How to program MCR on M3905 ACD Phoneset

[Floyd94]

Hello All,

Can someone please provide assistance on how to configure MCR on a M3905 phoneset.

I have a user who has key 0 programmed for ACD, key 1 SCR, key 2 NRD, key 3 MSB, key 4 DWC, key 5 ACNT, key 6 ASP, and key 7-15 are clear. Keys 16-28 are programmed keys.

I want to add MCR for Key 1 and also for a free key 7-15.

I want the agent to be able to receive calls while she is on another call.

Any ideas?

Floyd94

 

[Johnthephoneguy]

You have to print the phone first
then de-acquire
then out the phone (you do not make changes to acd phones)
then rebuild the phone and add the additional key
Re-acquire phone


JohnThePhoneGuy

"If I can't fix it, it's not broke!