How to program Autoattendant with Partner T-1 DID

[memphisribs]

I have a Partner R6.04 with 2 way DID lines. I would like to have two Auto-attendants. Also need to be able to route calls that ring into a live attendant route to an Auto-attendant at night. Can this be done with DID lines on the Partner? Thanks in advance.

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[memphisribs]

Sorry I left out important piece of information. The above system has a Partner Messaging R7.0 voicemail system. No copper trunks just T1 with DID trunks.
Thanks again

40 years in the business and counting.

 

[itpphoneguy]

Hi memphisribs,
My guess would be that the DID lines route themselves depending on the number called and the routing table. There is no use having a DID line and attendant because the call should route to the extension and have vm coverage. May as well convert them to pots emulation and route normally.
-Chris

 

[telprog]

You can route them to the AA or also use AA as a backup but that would defeat the purpose of DID's as Chris stated.

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[memphisribs]

Ok lets try this, I want to route a DID number to a station that has coverage to voicemail. The station will be set up as an Auto-attendant station in the Partner Messaging. Question will this work?
Does there need to be a telephone in the port or will the call go to voicemail without a set present?
If the above works, can I forward ext 10, where the main DID numbers rings to a station with coverage to a AA station, so the caller gets a AA.

40 years in the business and counting.

 

[392]

yes, no, yes, yes. You may want to alter the time-out/no action and zero request extensions from 10 to a calling group or the like. In-house 0 intercom requests will still go to 10 regardless. Also, remember that call cover rings to vmail for the AA extension can be shortened to speed the call through if need be.