How to play pre-recorded announcement before answering extension

[richb808]

Hi guys,

I have a specific extension that I need to play a pre-recorded message to any caller, just before the phone is answered.

I have a Option 61 Meridian PBX with Call Pilot 4.0 and access to Application Builder as well.

Any help figuring this out is greatly appreciated. Thank you!
Rich

 

[EddieDuece]

You could set up an appliction in call pilot using the DID as a SDN, playing the message, then transferring to the extension. Easy to do.

 

[richb808]

Hi Eddie,
Yep, I was able to do that and it does work yes you're right.

However one issue though.
It rings four times first before the announcement plays (default number of rings before voice mail answers).

Any idea how to avoid that initial wait for voice mail?

I was thinking of reducing the number of rings to zero, but it affects all the other phones with that RCO setting (which are quite a few looks).

Thanks for the help!
Rich

 

[EddieDuece]

YOu know there are 3 RCO settings right? You can adjust RCO 2 or 3 to 0 to remedy that.

 

[richb808]

Hi Eddie,

Yep, you're right.
But looks like someone already used all of them for the extensions in use already.
On average looks like each one (CFN0, CFN1 and CFN2) are each being used by dozens of existing phones.

So any change I make will impact dozens of existing users, and I have to assume many of them will not like their phone not to ring before going to voice mail.

Was hoping there might be another way to do pre-recorded announcements for a specific extension.
Maybe use a phantom TN or VM forwarding somehow?

Thanks again for any help!
Rich

 

[EddieDuece]

Yes, build it out like my example. Direct call forwarding will take care of it for you.

DES JAIL
TN 100 0 05 04 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 5511 0 MARP
CPND
NAME Corrections Options Line
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 3353
TGAR 2
LDN NO
NCOS 2
SGRP 0
RNPG 0
XLST
SCI 0
SCPW 1234
CLS CTD DTN FBD XFA WTA THFD FNA HTA ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR MCDD T87D PKCH MPTD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR FDN 3353
FTR DCFW 4 3353<----------(Voicemail pilot number)
DATE 11 MAY 2011

 

[30n30w]

If it's a phantom DN, you can't have it as a DN on a TN, you would have to use two different DN's, with the phantom being unique. The announcement would transfer to the second DN....


30n30w

 

[richb808]

Okay got it guys.

So looks like using the phantom DN is the way I'll have to do it then.

Thanks Eddie, thanks 30n30w!

 

[hawks]

Rich if you had it like eddie first said then it should not of rang 4 times. Sounds like you still had the DID going to the phone and then maybe the SDN. I would just build an ACD and a menu or annoucenment for it.