I have an Avaya IPO 9.0 with VMPro. I setup 15 Queued Hunt groups, and everything works fine. The customer would like to be able to pickup a call that is sitting in Que. Foe example, user in Hunt group A is on the phone and has calls in Queue, user in Hunt group B has no calls but would like to help user in Hunt group A. Or a call is transferred to a Queue by mistake and the user would like to get that call back. Group pickup or direct pickup did not work if the call is in Queue. Any suggestions would be greatly appreciated. Thank you.