Hi, I am a software developer using the Altigen SDK, and would like to monitor multiple lines at once, including the start of calls and end of calls and hold times.
According to the SDK 6.0 Help (page titled "How to Monitor Agents"), it is necessary to log on to an extension and process events for that specific line. Is it possible to do simple monitoring of call activity for many agents at once?
According to the SDK 6.0 Help (page titled "How to Monitor Agents"), it is necessary to log on to an extension and process events for that specific line. Is it possible to do simple monitoring of call activity for many agents at once?
