How to modify vector?

[werhol2303]

This is the vector I have setup on my Definity V6. I would like to modify the vector so caller would hear announcement 6329 from step 14 four times then would be directed to voicemail like in step 24. I could just repeat steps 12 through 16 but there are not enough steps for my needs, it is only up to 32 steps on 3 pages. Is there a way to apply some kind of condition saying that "repeat steps 12 through 16 then go to step 24" ???


01 wait-time 2 secs hearing silence
02 collect 4 digits after announcement 6330
03 goto step 8 if digits = 1
04 goto step 22 if digits = 2
05 goto step 17 if digits = 3
06 goto step 8 if digits = 4
07 goto step 8 if unconditionally
08 goto step 24 if time-of-day is all 17:00 to all 07:59
09 goto step 24 if time-of-day is fri 17:00 to mon 07:59
10 goto step 24 if staffed-agents in split 15 < 1
11
12 queue-to split 15 pri m
13 wait-time 30 secs hearing music
14 collect 1 digits after announcement 6329
15 goto step 24 if digits = 1
16 goto step 12 if unconditionally
17 goto step 20 if time-of-day is all 16:30 to all 07:59
18 goto step 20 if time-of-day is fri 16:30 to mon 07:59
19 route-to number 7240 with cov y if unconditionally
20 route-to number 7209 with cov y if unconditionally
21 stop
22 route-to number 7279 with cov y if unconditionally
23 stop
24 messaging split 99 for extension 7228
25 stop

 

[wildcard100001]

Using variables.... you could do that. But your version is about 6 or 7 versions to old for that.

The simple thing would be to remove your stop steps and remove step 11. You could remove step 1, but that is "best practice", that is what I was taught anyway... But I've had plenty of vectors setup with out the first step being a wait step.... they worked great. Also, use the edit function within the vector so everything get re-numbered appropriately.

You could also use the goto vector xxx instead of staying in the same vector. So... off of your main collect step...

I to think 32 steps is weak, but using other vectors... there is always a way around this limitation.

Hope this helps.

Thanks,

Wildcard

 

[werhol2303]

Thanks a lot. I used goto vector xxx. Works greate.