how to make 2 numbers ring at one location on Definity PBX

[mutantx]

I have a user going on vacation, she is X8328. I have another user that is going to cover for her and sit in her cubicle. The cover person needs to have her X8128 ring to the vacationing cubicle as well. What is best option for getting both extension numbers to ring at the one location? I could define X8128 to the vacationing cubicle, but what do I do with the original X8328 to keep incoming calls still going to that cubicle location? There are probably a couple different scenario's, but what is quickest and most efficient?

 

[4merAvaya]

You can create a coverage path, you can do bridged appearances, or you can do call forwarding.

Kevin

 

[mutantx]

Yeah, I was thinking all of the above, but what is the best option? I have to put it back in 2 weeks and just wanted the quickest and most straight forward scenario. Bridged appearance not so straight forward. IF I call forward the X8128 to the new location, will it interfere with X8328 calls? Will it ring at the original location of X8128 at all? Thank you for the feedback.

 

[AvayaTier3]

setup coverage on 8128 to ring to 8328 then to voicemail. This is where the person is sitting.
Use the coverage path 2 on the station form.

display feature-access-codes
Change Coverage Access Code: *125

status station 8128 will show which coverage path is active

display station 8128                                            Page   1 of   6
                                     STATION

Extension: 8128                          Lock Messages? n               BCC: 0
     Type: 4620                          Security Code: *                TN: 1
     Port: S00847                      Coverage Path 1: 134             COR: 4
     Name: John Doe                    Coverage Path 2: 7               COS: 0

change system-parameters coverage-forwarding                    Page   1 of   2
                SYSTEM PARAMETERS CALL COVERAGE / CALL FORWARDING

CALL COVERAGE/FORWARDING PARAMETERS

          Local Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 4
        Off-Net Cvg Subsequent Redirection/CFWD No Ans Interval (rings): 6

display coverage path 134
                                 COVERAGE PATH

                   Coverage Path Number: 134
                                                  Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 4
                All?             n              n
 DND/SAC/Goto Cover?             y              y
   Holiday Coverage?             n              n

COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n
  Point1: h99            Rng:    Point2:

display coverage path 7
                                 COVERAGE PATH

                   Coverage Path Number: 134
                                                  Hunt after Coverage? n
                       Next Path Number:          Linkage

COVERAGE CRITERIA

    Station/Group Status    Inside Call     Outside Call
             Active?             n              n
               Busy?             y              y
       Don't Answer?             y              y         Number of Rings: 4
                All?             n              n
 DND/SAC/Goto Cover?             y              y
   Holiday Coverage?             n              n

COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearances? n
  Point1: 8328           Rng:    Point2: h99

display cor 4                                                   Page   1 of  22
                              CLASS OF RESTRICTION

               COR Number: 4
          COR Description: Seattle FRL 1  Local and Toll Free

                      FRL: 1                                APLT? y
  Can Be Service Observed? y           Calling Party Restriction: none
Can Be A Service Observer? n            Called Party Restriction: none
        Time of Day Chart: 1       Forced Entry of Account Codes? n
         Priority Queuing? n                Direct Agent Calling? n
     Restriction Override: none       Facility Access Trunk Test? n
     Restricted Call List? n                 [b][COLOR=#CC0000]Can Change Coverage? y[/color][/b]

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[wpetilli]

you can probably also create a coverage path to a coverage answer group that both parties are in.

 

[montyzummer]

all of the above and you can toggle between which cover path is required with a FAC

APSS (SME)
ACSS (SME)
ACIS (UC)