For onsite agents, we have physical Nortel 1150 IP phones with a headset splitter. We are looking to start utilizing remote agents but would like to have a way to listen on their phone calls. They will be using the Nortel softphone with a wired Plantronics USB headset. What are the common options to accomplish this? FYI we are using AACC 6.3
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How to listen in on remote agent calls?
- Thread starter avayaaacc
- Start date
Johnthephoneguy
Technical User
RAO card, remote agent observe.
JohnThePhoneGuy
"If I can't fix it, it's not broke!
JohnThePhoneGuy
"If I can't fix it, it's not broke!
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- #4
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