How to keep original VDN name after RONA

[ncphoneman]

What are the settings so that the original VDN name will appear on agents sets even if the call has been RONAed?

We are using a G3R switch with release 9.5 software.

An example of the problem:

Call routes via VDN # 1000 with the name of "ABC Company" to hunt # 1.

An available agent gets the call, however they are still entering data from their last call & can't take this new call yet.

Call is RONAed back to hunt # 1 with a "high" priority via RONA vdn # 2000 with the name of "RONA - Customer Service".

We need to have the RONAed call display the original VDN name of "ABC Company" not "RONA - Customer Service" so that the agent can answer the call correctly.

Any & all ideas would be greatly appreciated!

 

[f0netech]

Check administration on the first VDN. On page #1 look at option "Allow VDN override". If this is currently set to 'y', change it to 'n' instead.

 

[ncphoneman]

I have tried every combination of this setting & still get the name of the RONA VDN. It appears that once a call RONAs it ignores this setting.

Can you think of anything else that I can try?

 

[europe]

Remove the VDN 2000 from the hunt group on page 2.
You will still got to the same huntgroup with top priority only without the VDN and the Vector (so no announcements)

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe