How to keep merlin messaging from picking up in day mode?

[Romeo0ttis]

I am a Avaya tech been working on them for years I have run into a problem that I cannot figure out not even tech support can help. My customer has a magix 2 cabinets
1 cabinet has slot: 1=412 2=016 etr 3=016 etr
4=800 ls/gs 5=merlin messaging 8 port. Second cabinet slot 1=412

I switched slot 2 from 016 etr to 24 tdl
I changed the ext #'s I also Identified the new ports for vm and put them in 770 group. The problem is before the install of the 24 tdl card the phone system would ring during the day no vm and night button for vm at night. When I put the new card in the voice mail picks up during the day after 1 ring and says your call is being transfer ed. Please I will pay for help I have assigned vm ports to 770 hunt and night service works but I can not get the phones to continuously ring during the day.

 

[TouchToneTommy]

Where you hosed the system was changing the 016etr with the 024tdl. The TDL card actually has 48 station logical ID's on it, so it has thrown off everything downstream of it.

If you have automatic backup to the PC card set up, on a weekly basis, and you just did this, you have an opportunity to put the cards back the way they were, and restore from last week's backup, or the one from 2 weeks ago. Then put the 024 in the next available slot. You can renumber ports to match your dial plan, even though the ports are not contiguous.

However, it appears that you have got a VM port not assigned to the group, OR, a VM port that has the lines or pools assigned with immediate ring. It answers the ringing call, doesn't get the mode codes that come along with being routed via the integrated VMI group, can't figure out what to do with the call, and transfers to the operator. Check each port in Centralized Telephone Programming, and you might find the error.

 

[Telecomboy]

First, delete the extensions you have assigned to voucemail. Then, when you go back in to reassign your voicemail ports, use *0501, *0502, through *0508 instead of trying to guess the extension numbers you think should be voicemail. By doing this, it tells the system by port which extensions to assign. It takes the guess work out so you don't mix up one of them.

Usually when the system picks up and says transferring call, it is a mis-assigned port.

 

[Romeo0ttis]

Thank you to all of you for your input. There was a extension that had lines assigned to it and they were on immediate ring. this extension was one of the ports on merlin messaging.