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How to keep control of the call to conduct a survey after the call.

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jgaskins

jgaskins

Programmer
Jul 24, 2002
24
US
On the CallCenter ACD, the customer will be prompted if they would like to complete a survey following the call. After the agent call is complete, how does the system keep control of the call to pass it on to the survey? Can ECS do this?
 
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