How to Intercept & Translate dialed digits

[gpittman]

Have a client with an NEC system. Don't know the specific model at this time.

We want to intercept calls for Dir. Assistance (411, 1411, 1-NPA-555-1212, etc) and translate them to a toll-free number (800-373-3411).

Got an estimate from local NEC vendor of 10 hours of programming. I have had this done on other mfg's PBXs - usually only takes 1-2 hours.

Does this seem like a reasonable amount of time for this type of work on an NEC?

I appreciate your help.

 

[grh959]

10 hours? Look for another NEC vendor.

Try to find out what kind of system it is. I can think of 6 different ones off the bat and every one programs differently. It will also help determine if ARS or LCR is programmed. If it is, then it should take 2 hours tops.

 

[DrVuDu]

if LCR is programmed in the system it should not take very long at all (a few minutes). if there is no LCR on the system you will be looking at a longer program time. if its a 2400 LCR should be in the system as it would affect outbound digital (you would have none). 2000's any dealer worth his salt should have a base script for 8A (LCR) programming for local numbers. basic programming should really not take longer than 20 minutes if no script is available. I'm not sure with Key systems some one else might chime in on them.


Regards,

Dr VuDu

 

[mextera]

There does not seem to be enough Information on why the Dealer wanted to charge 10 hr's. I dont get in the habit of bashing others and the method of charges. Several things come into play on charging a customer.

Travel, Union, Do you owe the vendor Money?

But a normal charge may be 2-3 hrs for building LCR or ARS

Mextera

 

[gpittman]

Thank you all for your replies.

The switch is an NEAX 2000IPS.

This particular vendor is the one that sold them the switch and it has remote maint access. My understanding is that the vendor is sub-contracting the work to a local company to come on-site rather than dialing in to make the changes.

Is there somewhere that I can get a list of the steps to follow for this type of change? Even if it's just general info on how this would be done.

Thank you.

 

[OzzieGeorge]

gpittman

Unfortunately LCR on this system is the most complicated bit of Jinglish in the manual! Just to give you a clue, when reading the manual on Cmd 8A you start at the end of the section, work your way to the start and end up in the middle.

Yes we could talk you through it but how long have you got?

If you want to go down that track. What is programmed in cmd 200 for 9 (I'm assuming you are in the states and your line access code is 9, If elsewhere then what is your line access code set to)?

 

[gpittman]

Yes, this is in the U.S. (Calif). I presume it is 9 as the access code.

I appreciate your offer to walk me through this. However, I am not familiar with the NEC programming. It would have to be a vendor doing the changes.

I will suggest that this vendor look at Cmd 8A for the LCR to be sure they understood my request.

Thanks -

 

[ctvi]

This script is certainly worth double or tripple the normal charge. If I were a cutomer, I would pay the 10 hours. I guess you will get paid back also with the lower cost of directory assistance.

Note:

o Each area code will require an extra 20 lines in programming.
o There are close to 300 area codes in the usa (

http://www.fcc.gov/Bureaus/Common_Carrier/Factsheets/areacode.html)

o That amounts to about 6000 extra lines of programming.

Here is a sample of the extra lines:
8A4005 40 0000
8A4005 41 0000
8A4005 410 0000
8A4005 411 0099
8A4005 412 0000
8A4005 413 0000
8A4005 414 0000
8A4005 415 0000
8A4005 416 0000
8A4005 417 0000
8A4005 418 0000
8A4005 419 0000
8A4005 42 0000
8A4005 43 0000
8A4005 44 0000
8A4005 45 0000
8A4005 46 0000
8A4005 47 0000
8A4005 48 0000
8A4005 49 0000

For a sample LCR script - see

http://www.ctvi.com/scripts

You will need to save the script and then import it to the Mach Script Editor. (you cannot see it in Excel as is deletes the 0000 and sets it as only one 0).

http://www.ctvi.com

 

[ctvi]

Actually for the NPA will require close to 30 extra lines per NPA. x 300 = 9000 extra lines.

212 1 0000
212 2 0000
212 3 0000
212 4 0000
212 50 0000
212 51 0000
212 52 0000
212 53 0000
212 54 0000
212 550 0000
212 551 0000
212 552 0000
212 553 0000
212 554 0000
212 555 0099
212 556 0000
212 557 0000
212 558 0000
212 559 0000
212 56 0000
212 57 0000
212 58 0000
212 59 0000
212 6 0000
212 7 0000
212 8 0000
212 9 0000

http://www.ctvi.com

 

[ctvi]

another correction:

http://www.ctvi.com/scripts.htm

http://www.ctvi.com

 

[OzzieGeorge]

CTVI

If you import the data from the scripts to excel, instead of just opening them with excel, you can opt to import it all as text and then you see it all and can still manipulate it with excel.

 

[smoom]

After you manipulate it in excel select the Save As option and select MD DOS CSV file. The excel CSV file will remove the "," from commands like 9000.

 

[DrVuDu]

I use UltraEdit, google it for downloads. it works a heap better than excel for scripting.

Regards,

Dr VuDu

 

[OzzieGeorge]

Smoom

To get round that problem we use an x instead of a comma and then do a find replace all in matworx replacing the x with a ,

 

[smoom]

thanks for the info, i have 5 installs coming up in the next few weeks. Scripting makes them all go so much faster!!

 

[OzzieGeorge]

Smoom

I personally specialise in the scripting area. Unfortunately I am not at liberty to just release the things I do but I have an Excel workbook that when the customer data is cut and pasted in (we let the customer supply the data on a pro-forma spreadsheet) will create the scripts for all the following CMDs 10, 11, 12, 13, 16, 72, 73, 77, 90, 93 & 94 and just for good measure it does the records. Takes about 5 mins to do about 8 hrs work. I'm currently working on a spreadsheet that will do additions to large systems that offline mat can't like AISTL and ANDD which are normally big time consumers.

It is really worth learning VBA which lets you automate Excel.

 

[smoom]

I've built a lot of scripts to automate most all commands that it takes to install a switch from day one. In my spare time adventures I want to build a web interface for our customers to fill in, that would automate the script building so that I don't have to do all the typing. I have not had much time to work on it for the past year, I built a new house and got married. Things are starting to settle down now and I hope to get back on track.

 

[gpittman]

Thank you all for your responses - I really appreciate the information. It is nice to know this resource is available.