That is a SIP phone and requires SIP Line configuration and SIP line licenses. Do you have SIP Line Licenses and is it enabled on a Signal Server or Session Manager?
Thanks KCFLHRC, I do have a Sip end point (Attendant console from Koumutel company), but I am not familiar with that part. can you please post some command to double check it?
TRADITIONAL TELEPHONES 1196 LEFT 56 USED 1140
DECT USERS 0 LEFT 0 USED 0
IP USERS 1473 LEFT 273 USED 1200
BASIC IP USERS 0 LEFT 0 USED 0 OVERFLOW 36
TEMPORARY IP USERS 0 LEFT 0 USED 0
DECT VISITOR USER 0 LEFT 0 USED 0
ACD AGENTS 60 LEFT 32 USED 28
MOBILE EXTENSIONS 0 LEFT 0 USED 0
TELEPHONY SERVICES 0 LEFT 0 USED 0
CONVERGED MOBILE USERS 0 LEFT 0 USED 0
AVAYA SIP LINES 0 LEFT 0 USED 0
THIRD PARTY SIP LINES 0 LEFT 0 USED 0
PCA 50 LEFT 50 USED 0
ITG ISDN TRUNKS 0 LEFT 0 USED 0
H.323 ACCESS PORTS 0 LEFT 0 USED 0
AST 120 LEFT 120 USED 0
SIP CONVERGED DESKTOPS 0 LEFT 0 USED 0
SIP CTI TR87 0 LEFT 0 USED 0
SIP ACCESS PORTS 228 LEFT 100 USED 128
RAN CON 8 LEFT 0 USED 8
MUS CON 12 LEFT 0 USED 12
IP RAN CON 0 LEFT 0 USED 0
IP MUS CON 0 LEFT 0 USED 0
IP MEDIA SESSIONS 0 LEFT 0 USED 0
TNS 65535 LEFT 59648 USED 5887
ACDN 24000 LEFT 23776 USED 224
AML 16 LEFT 15 USED 1
IDLE_SET_DISPLAY Mackenzie Health
LTID 65535 LEFT 65535 USED 0
RAN RTE 512 LEFT 509 USED 3
ATTENDANT CONSOLES 65535 LEFT 65532 USED 3
IP ATTENDANT CONSOLES 0 LEFT 0 USED 0
BRI DSL 10000 LEFT 10000 USED 0
DATA PORTS 65535 LEFT 65535 USED 0
PHANTOM PORTS 65535 LEFT 65519 USED 16
TRADITIONAL TRUNKS 65535 LEFT 65435 USED 100
ELC ACCESS PORTS 0 LEFT 0 USED 0
DCH 255 LEFT 252 USED 3
From what I see here you don't have the SIP Line Licenses. Probably better off and easier to get a different Polycom. They make an analog version as well as an IP version that uses a standard IP license, which you do have. That Model is an Avaya 2033 I believe.
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