how to give busy

[huntsville]

Hello

I want to give busy signal "immedietly" to the callers, if No agents are logged in. What should i do.

the following is my present script, Now what happens is callers get loooong ring back tone, even if no agent logged in.? i dont want callers to wait, How can i give busy fast???


persent script:

If out of order SkillA then
GIVE BUSY
else
queue to skillset SkillA
end if

 

[rfwhite]

Is that in your master script? Typically one of the first, if not the first command is GIVE RINGBACK. You'll need to work around that if so. EVENT HANDLER should test the skillset and give a busy if you make it the first line in the master.

 

[huntsville]

NOT in the master script.

master script has this much already...
give ringback, wait 0, where cdn equals

value 6550:execute script acdu

and my script 'acdu' has the above scripts.
how do i go from here, please be descriptive as Iam not an expert.

 

[rfwhite]

If the call encounters the 'give ringback' command before the 'give busy' treatment you'll get the ring, then the busy. I'm always a little hesitant to do much in the master but I think that's the only way to accomplish what you want. Somewhere above the 'give ringback' put the 'if out of service skillset- then give busy' test.

 

[TheWorkingMan]

Start your master with give silence. Then in your primary use the give busy.