How to get rid of "external"tag on the phone screen when call incoming

[sq12345]

Hi guys. Thanks a lot for your help before.
My customer has IP office 7.05, VM pro, TCM 8 card, 7 analog trunk with M7310/T7316E phones

The problem is when the call incoming, the phone screen show "external" and once pick up that call, then screen shows "name". How can get rid of "external" and let it show "name" first?

I search this forum and google this issue, but no solution.



Thanks again


Sq

 

[DigitelD]

Search for this issue on this forum. Avaya is aware of the problem and is working on a solution. Several of us have had this problem. You may want to contact Avaya and open a support ticket.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[sq12345]

Thanks DigitelD.
Is that the hardware problem or software problem?
Like change the control unit?

 

[DigitelD]

No, software.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[sq12345]

Thanks again, DigitelD.