How to get Auto Attendant feature.. what module do I need?

[beammeup7]

Hello all,

I am new to this Avaya System. I recently took over an office when I started my business. The previous tenant left me the Avaya Telephone System. What was left behind was:

400EC Module R3.1 (TWO)
206E Module R4.1 (TWO)
Processor Module R.1 (One)

I wanted to salvage the system and use it for my business. The current needs I require is Call Forwarding, Automated Attendant, Voicemail, Call Conferencing, and Caller-ID.

The most important feature I need is Automated Attendant and Voicemail. Can someone tell me if my current system has those ability and if not what module I would need to add?

Also is there any User Manuals on how to program the unit?


Best regards,
Tony

 

[sysconsultant]

The equipment you listed didn't include voice mail, which has the Auto Attendant feature. You may need to purchase voice mail for the system. Avaya currently has two units:
[1] Partner Messaging - it is the most robust and uses one of the five bays in your carrier.
[2] Partner Voice Messaging PC Card, which is inserted into the PCMCIA port on the processor.

You could also use an older Avaya refurbished unit or a third-party vm - such as DuVoice, which sits outside the carrier.

Also, here is a link to the manual for PACS R.1:

https://support.avaya.com/css/P8/documents/100011076

It will tell you what phone features are available on your system.

 

[Dexman]

The O.P. notes that the processor is an R1. As I understand it, the Partner Voice Messaging can be used with Partner ACS R1.1 or newer processors.

If the processor is a Partner ACS, pressing "FEATURE 5 9" from a system telephone with a display will show the release.

The system, as carded, will support 6 telephone lines and 6 extensions or maybe more....depending on what processor is there.

If it ain't broke, I haven't fixed it yet.

 

[Telecomboy]

You could also use a Partner Mail (stand-alone unit). It plugs into extension ports on the 206 modules. They are a little hard to find these days though.

 

[Dexman]

I'd be leery about going with a Partner Mail given that they have been off the market for quite a while, the scarcity of replacement hard drives and that Avaya no longer supports them.

If it ain't broke, I haven't fixed it yet.