How to forward voice mail from one extension to another?

[bricktop]

Hi,

If a certain extension doesn't answer, I would like it to go to a different voice mail extension.

For example: someone phones to extension 240. If it doesn't answer, I would like it to go to voice mail at extension 230.

Would I be able to delete voicemail 240 after this is done?

 

[ty0004]

It might help to know what type of phone system you have (cics, mics, 8x24 etc.), software release, type of voice mail(startalk, flash, nam etc.). Can you provide this information?

 

[bricktop]

Sorry, I should have included that...

Norstar Flash 2.0.10
CICS 4.0

 

[foliveras]

Select on Forward No Answer the extension for your voice-mail (the same one you'll get when you dial Feature 985). After you're done, select the number of rings for the Forward No Answer to take effect. Good Luck!

 

[bricktop]

Ok, I changed the forward no answer to a different extension. This works, but I still get the voicemail of the previous extension. I would like to have everything go to a different mailbox if there is no answer. Do I need to delete the mailbox number of the first extension so the other one will accept messages?

Thanks