How To Forward An Agent ID

[tricky105]

Hi

Does anyone know whether the call forwarding option can be used on an agent id?

I have a group of users who login who require the option to forward their calls to mobiles when they are out of the office.

 

[TykeUK]

I've been told in the past when i've looked into this that it isn't possible.
I have in the past created coverage paths for login agents that point to a VDN/Vector with a route to step which forwards to their mobiles but I don't advertise this or everyone would want it!

 

[GladniJura]

Try with this:
01 wait-time 0 secs hearing silence
02 announcement xxxxx
03 goto step 8 if holiday in table 1
04 goto step 8 if time-of-day is fri 16:00 to mon 07:59
05 goto step 8 if time-of-day is all 16:00 to all 07:59
06 route-to number 499xx with cov y if unconditionally
07 wait-time 1 secs hearing silence
08 route-to number 499xx with cov y if unconditionally

499xx and 499xx are extensions of non-ACD, non-queue and non-vector hunt-groups with coverage path where you can add points such as:

Point1: r4 Point2: r7 Point3: r1 Point4: r5 Point5: Point6:

This points you can administer in remote call coverage table (chan coverage remote).