How to find out the number that is pointing to a Path

[dan737]

We have a Path that points to a Skill Group. How can I find out the initial number that is pointing to that Path.

Thanks

 

[sarond]

First place I would look is in the Speed Calls.

 

[benny89]

Or the Call Rerouting Table.

 

[Billz66]

if you know the indial call it and watch ccs trace

If I never did anything I'd never done before , I'd never do anything.....

 

[dan737]

I have already looked in System Speed Calls and did not find it there. Checked Call Rerouting and found the path, but it does not say what number is pointing to the Path

 

[kwbMitel]

What number is using the Call Rerouting assignment?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[jcarmichael1203]

Would it be possible for you to have a DID going directly to your path?

If you have auto attendants sets up it might be worth it to look at those and see if any transfer to the path.

 

[dan737]

Here is what I see in call rerouting -

5440 is the Path..I need to know what the actual number that points to this Path.

Thanks,

 

[dan737]

There is no Auto Attendant set up for this Path.
Call rings into the path then goes to the skill group and rings to the agents.
I don't know what number the customer is calling to reach that path.
Usually we have 1800's points to a DNIS on our phone system and the DNIS is pointed to a path but I did not see anything pointing to 5440

 

[kwbMitel]

In you call rerouting always form do you have a termination point of 5440

If so, what number is using that rerouting?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Lundah]

Might want to try searching your SMDR records for a hit on the path DN, that should help you track it down.

 

[dan737]

KwbMitel,

I did not find 5440 Path in call rerouting always

 

[kwbMitel]

Lets go back to the beginning

Is you software version MCD 7.0 or higher?

All along we've been assuming you have digital trunks - please confirm

In your trunk attribute table for the PRI, how many digits are absorbed and are any being inserted?

If MCD 7.0 or higher, in the trunk attributes, is the Direct Inward Dialling Table enabled?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[dan737]

Software version 6.0 SP3
Digital Trunks
Trunk Attributes:
Absorbed 0
Inserted: blank

 

[kwbMitel]

So,

Based on that response I would bet that the digits received are the same as the path

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

I have already looked in System Speed Calls and did not find it there.

Please verify this statement.

No speedcalls have actual digits of 5440?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Billz66]

Perhaps its like this

incoming call to path1

path1 interflowed to path 2 ( 5440

might have to check other paths for interflow destinations

or perhaps its a number with a forward follow me on it

If I never did anything I'd never done before , I'd never do anything.....

 

[Lundah]

Look at SMDR. If you have SMDR Options set right, you should be able to see the calls that are sent to the path, including what digits the caller dialed.

 

[dan737]

Billz66:

You got it! 5440 was an interflow on another Path.

Thank you all for the help.