How to erase corrupted extension. Unable to Delete Digital Extension

[Ang33l]

I have a digital line. I am trying to remove, but I get the following message:

NOT ACCEPTED
ODN IS
MULTIPLE REPRESNTED

I have followed the manual by removing all the speed dials etc, does anyone have any ideas how I can get around this?

MDSH> KSMDP:MDN=51280;
NOT ACCEPTED
MDN
NOT ASSIGNED

MDSH> KSMDE:MDN=51227,DIR=51280;
NOT ACCEPTED
MDN IS NOT MDN


Thanks.

MDSH> sudip:dir=51280;
DIRECTORY INFORMATION AT 13:31 21APR15
DIRECTORY NUMBER : 51280
TYPE OF DIRECTORY NUMBER : DTS
NAME : E.CASTELLANOS RHGDL
ADDITIONAL NUMBER :

EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT TIMER
002A-0-22-03 0028 10 0

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM
3 00030303 000212070000 00015100000 000001 0

ADC CUST LANG BSEC MCOST OFTIME FDTIME
00100000010000 2 3 0 - 0 0

DIGITAL EXTENSION FUNCTION KEY DATA
KEY KTYPE FCN VALUE DIG
00 PGM
01 FCN TNS
02 FCN TNS
03 FCN TNS
04 SKI F1
05 SKI F2
06 SKI F3
07 SKI F4
09 ODN 51280
10 ODN 51280
11 ODN 51280
12 FCN TNS
13 FCN TNS
14 FCN TNS

EXTENSION MULTIPLE DIRECTORY NUMBER DATA
DIR KEY CALALT
*51280 11 10
51227 02 00


GROUP DATA

PARALLEL RINGING DATA

DIVERSION DATA

RECORDED VOICE ANNOUNCEMENT DATA
WELCOM CONT
251

PAGING DATA

END
****************************************************************************************************************************
MDSH> SUDIPIR=51227;
DIRECTORY INFORMATION AT 13:34 21APR15
DIRECTORY NUMBER : 51227
TYPE OF DIRECTORY NUMBER : GENERIC
NAME : L. JACQUEZ GARP
ADDITIONAL NUMBER : 51227

EXTENSION DIRECTORY CATEGORIES
CSP LIM CUST LANG BSEC MCOST MAXTER SPOPT NDNUM
3 2 0 F 0 0 1 - -

GROUP DATA

PARALLEL RINGING DATA

DIVERSION DATA

PAGING DATA

----------------------------------------------------------------------
TYPE OF TERMINAL : VIR

GENERIC EXTENSION FUNCTION KEY DATA
KEY FCN VALUE PHYSICAL KEY

END

 

[snor]

do you have TSW or TSE ??

 

[Ang33l]

Both. Main TSE MX-One. But the extension is in the TSW-MD110 EquW

 

[himdp]

The prints shown are from TSE (MDSH) not TSW.

 

[snor]

TSE :

A possible way to solve this to modify the file "ldapbackup.ldif" of your latest data_backup.

1.) login in LIM 1 as superuser.
2.) create a "new" MNS on dir 51227 (do not use key 2 or dir 51280 for this MNS)
3.) data_backup
4.) go to the the backup and open file "ldapbackup.ldif"
5.) search for this new MNS.
6.) coppy this block
7.) modify the copied block with the key- and extension-number of the corrupted MNS (key 2, mns 51280)
it should look like this

dn: ebcmdCustomer=0+ebcmdKey=2+ebcmdUserDir=51227,ou=ExtensionKeys,ebcmdVe
rsion=0,ebcmdProduct=ebcmd,dc=example,dc=com
objectClass: ebcmdExtensionKeyObj
ebcmdCustomer: 0
ebcmdPatchData: DisplayText=51280
ebcmdKey: 2
ebcmdKeyFunction: MNS
ebcmdTranslationToNumber: 51280
ebcmdUserDir: 51227

8.) save file
9.) data_restore
10.) now delete "new" MNS and the old (corrupted) MNS.

P.S.
make a copy of this file before you modify it, to go back, if something fails.
when the modification of this file is not correct, you will get an error during the data_restore.
Please take care, that there are no changes or data_backup are during the modification of the file.

best regards,
Norbert