We are about to deploy an online phone directory, hoping to allow users in our organization to use the Click-to-Call functionality described in the MiCollab documentation.
In my test environment this works great, though annoyingly requires two clicks - clicking on the html tel link works to get the number into the MiCollab client, but this number is entered into the "Search or Dial" input and not automatically dialed. The user can quickly click on this to make the call, but still having a two click process is annoying.
The MiCollab online documentation for version 9.3 says the following:
The Click-to-call has two modes which is functional on MiCollab for PC and MAC Clients.
1. Normal Mode: In the Normal mode the MiCollab Client is always populated with the telephone
number embedded in the URI. The number which the user wishes to dial gets populated in the
MiCollab dialer. However, MiCollab will not dial the number automatically, because the user should
press the dialer to confirm the number and then progress with the call.
2. Direct Mode: In the Direct mode, the MiCollab client is populated with the telephone number which
is embedded in the URI. However, unlike the normal mode, in this mode the client will not pause and
directly dials the selected number. The MiCollab Client will remain in the background and current
desktop order will not change and the MiCollab Client will automatically dial the number without the
need of user interaction.
We upgraded the client to 9.3, but I can't seem to figure out how to enable this "Direct Mode" dialing. It sounds like exactly the behavior we want.
Any ideas on how to make this work? Seems like there must be a way since its right there in their end-user online help file.
TIA
In my test environment this works great, though annoyingly requires two clicks - clicking on the html tel link works to get the number into the MiCollab client, but this number is entered into the "Search or Dial" input and not automatically dialed. The user can quickly click on this to make the call, but still having a two click process is annoying.
The MiCollab online documentation for version 9.3 says the following:
The Click-to-call has two modes which is functional on MiCollab for PC and MAC Clients.
1. Normal Mode: In the Normal mode the MiCollab Client is always populated with the telephone
number embedded in the URI. The number which the user wishes to dial gets populated in the
MiCollab dialer. However, MiCollab will not dial the number automatically, because the user should
press the dialer to confirm the number and then progress with the call.
2. Direct Mode: In the Direct mode, the MiCollab client is populated with the telephone number which
is embedded in the URI. However, unlike the normal mode, in this mode the client will not pause and
directly dials the selected number. The MiCollab Client will remain in the background and current
desktop order will not change and the MiCollab Client will automatically dial the number without the
need of user interaction.
We upgraded the client to 9.3, but I can't seem to figure out how to enable this "Direct Mode" dialing. It sounds like exactly the behavior we want.
Any ideas on how to make this work? Seems like there must be a way since its right there in their end-user online help file.
TIA