How to do Rollovers?

[jesseeu]

Can anyone explain how to program rollover lines?

I understand how to use LHK, but was wondering if there were any other techniques.

Here's my specific situation:
9 offices and one Receptionist.
Superiors would like Incoming calls to the offices to rollover to the Receptionist. From there, the receptionist could answer their calls to take a message. But, here's the tricky part, they want the Receptionist to be able to connect the caller with the intended voice mail box with the press of a button.

Any help would be great!

 

[Reusser]

external calls to station hunt or forward no answer to receptionist, receptionist screens calls and transfers to voice Mail.

Office station
CLS = cfta
efd = receptionist ext
eht = receptionist ext
lhk = ? 0 if user on line 0 hunt to receptionist or 1 if ring office ext before fdn to receptionist.

Receptionist phone (assuming not a console)
CLS = sfa


Voice mail transfer
While caller is on line with receptionist, receptionist presses transfer, dials express messaging, when express mess answers, dials users mailbox number, presses transfer again.

Another method - Build a dummy acd (unused internal number)for each office phone NCFW to voice mail. Build a vsdn assignment for each number and point to users mailbox (CA). add autodial key to receptionist phone for each dummy acd.
Now with caller on line reveptionist presses transfer and autodial button and transfer again. It's a lot of setup and everytime it doesn't work or there is a change your going to get a call that it's broke. I prefer the first method then it is just a training issue.

 

[jesseeu]

Thanks for the info. It was very helpful. I hope I can convince them to use the express message dial instead of the autodial buttons. I don't think there's enough buttons on the phone anyways for that.

Thanks again.