How to divide or identify licenses by customer in an AVAYA share envorinment

[JuanCarman]

Hello folks,

We have several customers in the same CM R7, but we are trying to identify the number of stations and licenses that are using each customer, let me explain this deeply...

If CUSTOMER A has 1000 licenses and CUSTOMER B has 10 licenses, we wan to be able to block CUSTOMER B to use more than 10 licenses, we are looking for 2 options here, one is to block CUSTOMER B to use more than 10 licenses or option 2 is to get a report of licenses by customer, if the report show us more than 10 licenses, we will able to check with the customer why they are using more than the number of licenses that the bought.

Please let me know if you know how to handle this.
Thank you very much in advance!!
Regards

 

[kyle555]

Licenses are occupied in CM on the basis of being provisioned stations. Call center agents are another story - you can have 100 licenses for agents and 3x8hour shifts every day of 100 agents each and have 300 agents in the system with max 100 allowed in.

With stations, you just program them for that customer and a license is already acquired and occupied whether they log in or not.

Are you not able to track which phones belong to which customer?

 

[JuanCarman]

We need to block stations from CUSTOMER A in CUSTOMER B's locations, also stations from CUSTOMER B needs to be block in CUSTOMER A's locations. What is happening at this moment is that extensions from CUSTOMER A can be login in CUSTOMER B's location.

We can block connectivity by tenant after the station is connected to the phone system, but this only happen after the station is connected.

This configuration is not for a call center, so we dont have call center features.
Regards

 

[kyle555]

I don't think you can do that with H323 phones.

 

[JuanCarman]

What about SIP phones?

 

[kyle555]

Yeah, if each customer has a domain and each handle is 1234@customer1.com and the settings file sets the domain, when you enter 5555 and you're from customer2.com, the phone is hard-bound to customer1.com

 

[JuanCarman]

We are using different domains by customer, but I don't know how to divide or separate them.

Do you know where to do that?
Is here any specifi file that I sould modify, like 46xxsetting.txt? or a similar one?
Thank you in advance!!
Regards

 

[Wanebo]

With SIP phones you would specify the domain in the programming of the users in System Manager.

 

[kyle555]

You need more help than forums on the internet can give you.

 

[JuanCarman]

Is this a complicated configuration?

Have someone configured this in the past? If yes, could you please share me the information?

I have been investigating over internet but I have not found something specific of this.

Thank you very much in advance!!
Regards

 

[kyle555]

If they're different customers, why would they know/be able to log in with each other's extensions?

In any case, you're trying to solve a common enough problem - how to break down a large system and control and account for smaller groups within it.

This probably isn't the place to elaborate on such a discussion in detail, but there are some surface questions we can chat about.

The biggest question I have with these types of deployments is 'what are people paying you for?' and conversely, 'what are you charging people for?'. On the surface, it's a simple question. Now, do you charge per provisioned station in CM regardless of whether the phone is online or not? If so, then 'list station' is all you need.

Do you charge per device online included or separately from provisioned user accounts? Then accounting for 'phones using POE on the network, logged in or not' might be important to you.

If I get service from you and I have 100 people use 100 cubicles each work 8a-4p, how does your pricing change if I have 3x8 hour shifts and people logged out of their extensions at 4p and the 4-midnight shift logged theirs in?

The way you answer those questions affects exactly what you want to measure. I depending on how many tenants you have, you could perhaps have the tenants have different partition groups for their routing to go nowhere. As in, suppose you have tenant 1 in location 1 and tenant 2 in location 2. Tenant 1 can use PGN1 and tenant 2 PGN2. ARS for location1/pgn2 goes nowhere just like location2/pgn1 would too.

That still wouldn't stop phones from logging in, but you could use a CDR report of "phones that made calls out the nowhere trunk" as a way to address that.

If they're all SIP phones, you could also use the SM firewall if and only if certain locations use certain SMs. Say you had 2 tenants, with subnets 10.100.0.0-10.119.0.0 and tenant 2 with subnets 10.120.0.0-10.129.0.0. If tenant 1's SIP profiles go to SM1 and tenant 2's to SM 2, you could blacklist 10.100.0.0-10.119.0.0 from SM2 and the inverse from SM1. The phone at site 1 for tenant 1 on 10.100.2.3 will always point to SM1, but when a tenant 2 user logs in, SM1 will deliver PPM to that phone that says it should primarily register to SM2, which would be impossible and the phone would go into acquiring service.

It depends if you want to deny service entirely and your customer knows that they'll get shut down for violating the policy, or if you'd rather route to a message that says to call a service desk.

It's a bit of a long answer, sure, but there is no reference configuration for 'exactly and precisely what you want to do to follow your business rules'. You gotta put it together yourself

 

[JuanCarman]

Thank you Kyle555, I am investigating about the firewall part in SM.

Do you have manuals about it that you can share it?
I have download some PDFs but I am not sure if this is the correct information.

Thank you very much in advance!!