How to disconnect a call in a menu that does not make selection 2

[chavz7796]

Hello Guys,

I need to disconnect/drop a call that does not make a selection in a menu. I need to loop the recording for 2 minutes. If they don't make a selection, I need to disconnect/drop the call. I saw that there is a disconnection option, but I don't know how to drop the call.

Thanks

 

[BFG9K]

You can route the Timeout option to a Disconnect:

 

[TouchToneTommy]

Add an "Increment and Test Counter" action. Select Counter = 1, Value to test counter against = 3 (or a reasonable number)

Connect your timeout to the Increment Counter. Connect False back to the menu. Connect the True to a Disconnect.

And for all that is holy, line up your actions so that they are immediately recognizable as to what connects to what, and include the destination extension number in the Transfer actions so the next guy doesn't have to open every action to follow the call flow!

 

[IPOLackey]

These are both good answers to the problem, however there's another scenario you need to consider... and maybe it's just cos I'm old and remember pulse telephones.

What if the person is unable to select an option, either because there's a line issue with DTMF or the handset they're calling from is unable to send it?

Might want to think about sending it to a General/Catch all destination rather than disconnect.

 

[joul]

To IPOLackey:

[ul]
[li]Use a separate "Invalid" option in the menu - route to the 3-times-counter: "True" -> Disconnect. "False" -> Menu as above.[/li]
[/ul]
[ul]
[li]The Timeout option in the menu: A separate 3-times counter, but the "True" result, route to -> Transfer to General or to Reception[/li]
[/ul]

 

[budbyrd]

If they have pulse dialing... They shouldn't be allowed to have a phone...

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[IPGuru]

Have you ever considered the reason the caller may not be making a selection is that they do not have a touch tone phone & therefore cant (or even cant work out which is the correct option).

In My opinion custting of potential customers is quite rude*, do not send callers to "Voicemail gaol", if they cant or wont select an option route them to a human being who can get them to the correct dept.


*I simply will not purchase from companies that do this to me & try the next one on my list untill I find someone that actualy wants my business




Do things on the cheap & it will cost you dear

 

[Qzwsa]

Based on OP's request I think the caller has already made some options to get to this point. If not, I wouldn't sit through 2 minutes of a looped menu recording on the hope that at some point I'd get transferred to a live person.

That being said, pulse dialing is still a thing, though I've only ever seen it on the old Nortel Norstar 6x16 systems that get factory reset due to a power outage (as the caps no longer store enough power to retain programming for more than a minute or two, if that). Those customers of ours that refuse to get rid of their phone system that the warranty ran out on in 1991 can still get through to call for support to reprogram their system. Again. But only if the timeout defaults to our helpdesk.

Long story short, timeout to disconnect is rude and bad business practice.

- Qz

 

[chavz7796]

Thanks for the help guys. Sorry for not replying right away. I've been swamped on other projects. I was able to get it to work. I found that it uses the number of retries.
So if you do not select the an option, it considers that as an invalid entry. In my case, I have to let the menu repeat 5 times before it disconnects the call.

Thanks for the help guys!!